Privacy Policy

Last updated December 05, 2024

This Privacy Policy (the “Policy”) outlines how Pro Plumber Redondo Beach (“we,” “our,” or “us”) collects, uses, and protects any information you provide while using our website, proplumberredondobeach.com (the “Website”), or submitting a request for a quote through the Website. By using the Website, you agree to the practices described in this Policy.

This Policy covers:

• What personal information we collect, how we use it, and with whom it may be shared.
• Your choices regarding your data.
• The security measures we take to protect your information.
• How to correct inaccuracies in your information.

Information Collection, Use, and Sharing

We collect information that you voluntarily provide through forms on the Website. This may include your name, email address, phone number, and any other details necessary to respond to your inquiries or requests.

We use your information to:

• Respond to your inquiries and fulfill your requests.
• Share your information with our Premier Partners (as defined in our Terms of Service) to fulfill your requests. Premier Partners may share this information with their agents, employees, contractors, or others.

We do not sell your information to third parties. However, unless you request otherwise, we may use your contact information to send updates about promotions, services, or changes to this Policy.

Your Access to and Control Over Information

You can opt out of future communications or update/delete your personal data by contacting us at [email protected]. You can:

• See what data we have about you.
• Correct or update any information we have.
• Request deletion of your information.
• Express concerns about how we use your data.

Security

We take reasonable precautions to protect your personal information. Any sensitive data collected is encrypted and transmitted securely. Look for the padlock icon or “https” in the browser address bar to verify this security.

Only authorized personnel with specific job duties (e.g., customer service) have access to your personal data. The systems storing your information are in secure environments.

If you believe we are not adhering to this Policy, please contact us at [email protected].

California Consumer Privacy Act (CCPA) – For California Residents

Under the California Consumer Privacy Act (CCPA), California residents (“Consumers”) have specific rights concerning their personal information (PI).

Information We Collect

The types of PI we collect may include:

• Identifiers: Name, email, phone number, address, and IP address.
• Categories of Sources: Directly from you (e.g., form submissions), from public platforms, or indirectly through your interactions with our Website.
• Purpose of Collection: To fulfill your requests, improve services, ensure security, and comply with legal obligations.

Your Rights Under the CCPA

1. Right to Know:
   You can request details about:

   • Categories of PI collected, sources, and third parties with whom it is shared.
   • Specific pieces of PI collected about you.

2. Right to Deletion:
   You can request that we delete your PI unless required to retain it for legal, security, or other permitted reasons.

3. Right to Non-Discrimination:
   Exercising your rights under the CCPA will not result in discrimination.

4. Right to Notice:
   You are entitled to be informed at or before the point of data collection about what PI is being collected and why.

Submitting a Request

To exercise your rights, email us at [email protected] with:

• Your full name.
• Email address and phone number.
• Details of your request (e.g., access, deletion).

We will verify your identity and respond within 20 business days.

Authorized Agents: Requests can be submitted by an authorized agent with satisfactory written proof of authorization.

For further inquiries, contact us at:
Pro Plumber Redondo Beach
proplumberredondobeach.com
Phone: (424) 317-8522
Email: [email protected]